Tatvic - Manager - Customer Support & Engagement (2-4 yrs)
- Clear understanding of current product offerings
- Understand client support queries, analyze and debug the queries and respond with the best possible solution in order to reduce the number of email threads
- Attain, response and close the support and presales queries with respect to defined SLAs
- Manage support forums on various marketplaces and drive ratings and reviews from it
- Carefully review presales queries and draw them to conversions
- Understanding of eCommerce website structure
- Knowledge of one of the known CMSes like Wordpress, Shopify, Magento, WooCommerce, etc. is a plus
- Basic understanding of Google platforms like Google Analytics, Google Ads, Google Merchant Center etc.
- Build a strong business relationship with the agencies, plan and draw various client engagement activities
- Create and manage client support and engagement reports, generate meaningful business and product insights from them
- Create and manage various documents like installation guides, user manuals, FAQs for various products
- Basic programming knowledge
Technical Competencies:
- Email communication skills
- Experience in client support
- Experience in client engagement
- Debugging skill with various online/offline tools
- Document Management
- Programming Knowledge
- Understanding of various google products like Google Analytics, Google Ads, etc.
- Understanding one of the widely used CMSes like Magento, Shopify, WooCommerce
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
