Role Accountabilities :

Responsibility Area & Nature Actions Required KPI (Key Performance Indicators) - Goals & Measures - Challenges Involved

Key Area: To achieve budget results

Nature: Operational

Description:

To ensure execution of business strategy for wider & deeper spread business - To Breakdown the Budgets Producer / agent wise, Month wise and Drive the channel in achieving the same 

Goal 1 : Achievement of budgets

Measure 1:

- Percentage achievement

- No. of competitors

- Discount and Payout driven nature of the trade

Key Area : Acquiring new producers / agents

Nature : Operational

Description : 

- To ensure effective recruitment for sustenance of business 

 - Market mapping

- Identification of sources for recruitment

- Ensure recruitment of producers / dealers

- Referred recruitment

- Cold calling

- Networking & relationship building 

Goal 2 : Achievement of recruitment numbers

Measure 1: Percentage achievement

Measure 2: Percentage retention

- Slow reaction time for service requests

- Market competition

- Payouts (in case of acquisition of dealers)

Key Area: To ensure & increase business through span of active producers

Nature: Operational

Description: Generate Business on Continuous Basis from Producers 

- Ensuring structured Training programs

1. Watts training (software used for travel vertical)

2. Product training

- No. of new accounts per producer against respective LOB Focus on Training of Retail Lines.

- Expiry Date Collection

- Execution of road shows, promotional activities & campaigns etc. 

 Goal 3 : To ensure decided no of active Producers by End of Year

- No. of active producers

- Competition

- LOB silos

- Objection handling

Key Area : To ensure hygiene in the business

Nature: Operational

Descriptions: 

- To ensure all hygiene issues for the business 

 - To ensure cover note reconciliation

- To clear up cheque bouncing cleared up

- Customer complains to be resolved G

Goal 4: No. of escalations reported

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