The Company :

- Founded in 2017, TaskHuman is the world's first real-time digital coaching platform, allowing users to amplify their daily work and personal life with 1:1 personalised guidance from LIVE specialists over video calls. With TaskHuman, instantly discover and connect with the world's most comprehensive global network of coaches, instructors, and specialists covering nearly 1,000 aspects of your well-being, such as physical fitness, mental well-being, spiritual, emotional, financial, career & leadership coaching, and more. With this platform, users can focus on self-care anytime - privately and cost-effectively. The company has nearly 80 full-time team members and nearly 1,000 coaches around the world across 30+ different countries.

- TaskHuman is backed by USVP, Impact Ventures, Madrona, and RingCentral. To learn more, follow TaskHuman on Twitter @taskhuman, download it on the App Store or Google Play, and

visit the company's website at https://taskhuman.com/.

The Opportunity :

- We are partnering with employers to extend the TaskHuman platform as an employee benefit to their workforce, allowing employees to amplify their daily work and personal lives while improving overall engagement and retention at our clients. As we launch widely into the employer benefit marketplace, we are growing our Customer Success team and are looking for several client-centric Customer Success Managers who will manage the new client launch process and own the ongoing relationship with key decision makers. CSM's are strategic partners and trusted advisors who are the main connection links between our clients and our internal sales, marketing, user engagement and coaching delivery teams. They delight in providing stellar customer service experiences all along the client journey and building enduring relationships with all those they serve is in their DNA.

- Our employees enjoy competitive base salaries, fully paid benefits, a 100% remote but connected daily working environment and unlimited access to the TaskHuman platform which is like having a life coach, work mentor and personal life concierge at your fingertips. We are open to employees from any US based location and have the technology tools in place to support our employees today and as we grow. Come and be a part of an all-star team and help us build an elite customer success group that will support the explosive growth and mission of TaskHuman.

Customer Success Manager Responsibilities :

- Owning the client transition from the sales process to successfully launching as an active client offering TaskHuman services

- Owning the account management and ongoing client relationship to deliver outstanding customer service, drive renewals, client growth and retention

- Scope and project manage client strategic objectives and key programs

- Collaborate closely with the sales, marketing, user engagement and coaching delivery teams on client deliverables, custom requests, ongoing and ad hoc reporting and analysis and managing timeline/successful roll out of initiatives and campaigns

- Manage quarterly business review (QBR) process and all related data retrieval, review, analysis and client reporting

- Contribute to the continued evolution of our growing business and of the Customer Success Team

Requirements :

- Fluency in English

- Bachelor's degree

- 4+ years of B2B client facing customer service, client relations and/or account management experience

- Strong client specific and aggregate data reporting and analysis skills

- Experience with modern cloud based workforce systems and tools including Google Workspace and Slack as well as CRM systems like Hubspot/Salesforce

- Ability to thrive in a fast paced and deadline driven environment

- Strong written and verbal communication skills

- Strong prioritization, organization and project management skills

- Ability to travel as necessary

- Genuine interest in the mission of Task Human and in being a part of something bigger than any one person or business group

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