- Taqtics is a user-friendly and economical no-code SaaS platform that makes the benefits of digital transformation accessible to all. We help Retail and Hospitality brands streamline information-sharing across (remote) teams, digitize daily tasks & processes, automate workflows, and generate insightful dashboards & comprehensive reports.

- Taqtics is used by 30+ brands like Nike, Tom Ford, Under Armour, Blue Tokai Coffee, Burger Singh and Pizza Express across 10+ countries globally.

- We are projecting unprecedented growth this year, and actively looking for self-motivated individuals to join our quest. For the next year we are looking to keep agile and work remotely, after which our base will be Bangalore.

What's on Offer :

- Opportunity to be part of the Core team in a funded, profitable and promising SaaS Startup.

- Competitive compensation and ESOPs for the right candidate.

Purpose of The Role : The core purpose of the Customer Success Executive is to build client loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

Requirements :

- Passion for B2B Relationship Management is a MUST!

- Previous Customer Success or Client-facing experience.

- Fluency in verbal and written Business English communication skills is a must.

- Must have Laptop + Good Internet Connection.

- Should be familiar with the usage of MS Office for Word, Excel, and PowerPoint.

- Exposure to using a CRM tool will be an added advantage!

- Should have an understanding of LinkedIn as a platform.

Qualifications : Graduation in any stream is fine.

Other Requirements :

- Should not hesitate to connect and reach out to people whom you have never met before.

- Must have great follow-up skills.

- Should be comfortable connecting with C-level executives on the phone, understanding business requirement, and training users on platform usage.

- An assertive and go-getter attitude is essential

- Should be open to debates, and brainstorming and be able to bring new ideas to the table.

Job

Brief : As a Customer Success Executive, your role will include -

1) Client Support : (You will receive in-house training on this)

- You will be the Single Point of Contact between the customer and Taqtics.

- You will be trained on Taqtics platform usage and will be responsible for digitizing client requirements.

- You will conduct Training Workshops with client's stakeholders and ensure they leverage the full benefits of the platform.

- You will work closely with clients to understand key challenges customer may have and work towards timely resolution and satisfaction.

2) Client Retention : (You will receive in-house training on this)

- Take ownership and accountability for retaining the portfolio of accounts.

- You will do what it takes to ensure >90% user adoption rate across accounts.

- You will create and send weekly and/or monthly Excel reports to clients, detailing platform usage and insights.

3) Product Development :

- Aid with the development and improvement of the platform by gathering client feedback, identifying recurring issues, and addressing these with the product manager.

Key Performance Indicator : The Account Retention, Churn and User Adoption % will be measured as part of your KPI.

Location of the Job :

- Please note that this is a Full-time position with the option to Work From Home.

- Our office is located in Bangalore, India.

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