HR Executive at Talkcharge Technologies Pvt. Ltd.
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Talkcharge - Executive - Customer Support (0-3 yrs)
- Manage Voice/Non voice Process- Payment, Refunds etc.
- Ensures metrics, monitor process, provide regular coaching & mentoring to team
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Suggest ways to improve the process based on continued interactions with customers.
- Providing information about a product or service.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
