Customer Success Head at Tactopus
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Tactopus - Executive - Customer Success (0-3 yrs)
- Answer calls / Emails/ Chat professionally to provide information about products, processes and services. Handle customer and educator escalations. Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.
- Willing to walk the extra mile to deliver customer delight and best in world customer satisfaction scores. Maintain customer relationships, case histories and documentation
- Leave customers and educators feeling supported and delighted after every interaction and in turn see the extent of your impact!
Desired Profile:
- You enjoy working with multiple cultures and beliefs, and to gender equity and inclusivity
- You are comfortable working in a fast-paced, unconventional work environments
- You nurture customer relationships and don't view them as transactional emails/calls.
- You've an interest in education & kids.
- You are a multitasker.
- Open to rotational shifts and weekend work.
- Strong empathy for customers and a solution seeker - find ways to address customer needs.
- Attention to detail, good listening skills and comprehension skills.
- Comfortable using technology like browsers, MS-Office, google sheets, email etc.
- Excellent verbal & written communication skills and regional language proficiency
- Looking for an Immediate joiner.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
