Human Resources at Swageazy
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Swageazy - Key Account Manager (2-3 yrs)
Key Responsibilities :
Understand Diverse Industries and Articulate Business Value :
- Gain comprehensive knowledge of clients.
- Clearly communicate the benefits of self-service solutions to business users.
Capture and Update Sales Opportunities :
- Track and manage opportunities throughout the sales funnel.
- Ensure accurate and timely updates in the sales pipeline.
Build and Maintain Strong Customer Relationships :
- Foster strong, long-term relationships with customers.
- Enhance customer satisfaction through proactive engagement and support.
Align Solutions with Customer Objectives :
- Match customer business goals with appropriate self-service solutions.
- Demonstrate how these solutions deliver tangible value to the customer.
Conduct Opportunity Risk Assessments and Forecasting :
- Evaluate potential risks and opportunities.
- Provide accurate sales forecasts to guide strategic planning.
Develop and Present Professional Materials:
- Create detailed account and customer opportunity plans.
- Prepare and deliver high-quality presentations and proposals.
Coordinate Resources for Pre-sales and Post-sales Activities :
- Ensure all pre-sales, installation, and service activities are completed on time.
- Maintain superior quality in all customer interactions and follow-ups.
Maintain a High Degree of Customer Orientation :
- Exhibit exceptional customer service skills.
- Own and resolve customer issues, leveraging internal systems for effective problem-solving.
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