We are in search of a dedicated Customer Support Specialist, who will play a pivotal role in ensuring the successful implementation and ongoing support of our SaaS-based Business application solutions for our valued customers. The chosen candidate will not only foster strong client relationships but will also possess the drive for self-motivation, rapid learning, and the ability to work autonomously when required. In operating within a dynamic and fast-paced environment, multitasking will be a norm, and adaptability is crucial. We seek candidates who bring innovative and analytical problem-solving skills, along with a sincere passion for delivering top-tier customer support. As an Customer Support Specialist, you'll go beyond email correspondence to conduct product demos, provide customer training, conduct thorough gap analyses prior to implementation, and offer customized solutions that enhance customer experiences, all while avoiding unnecessary modifications to the product.

Key Responsibilities :

- Showcase our product through compelling demos; ensuring customers grasp its - capabilities. Conduct training sessions that empower customers to make the most of our solutions.

- Prior to implementation, perform comprehensive gap analyses to understand customer requirements. Then, provide tailored solutions that optimize their experience, without necessarily altering the product.

- Respond to customer queries, troubleshoot technical issues, and provide resolutions that align with customer needs and preferences.

- Articulate complex concepts and solutions with clarity, both when engaging with internal teams and external customers.

- Bring innovation to the forefront by analyzing challenges from different angles and providing creative solutions that align with customer goals.

- Foster and nurture strong relationships with clients, ensuring satisfaction and creating a partnership built on trust.

Desired Profile :

- Proficient time management skills coupled with the ability to prioritize tasks to ensure optimal productivity.

- Exceptional communication skills, both in interactions with internal teams and external customers.

- Strong comprehension skills, enabling the clear understanding and adept handling of customer issues.

- Display ownership in resolving intricate customer challenges, escalating as necessary.

- Aiming for paramount customer satisfaction as the central responsibility. This entails maintaining a strong and confident personality, outstanding command of the English language, excellent interpersonal skills, and impeccable presentation capabilities.

- Should be able to work in Night shift or US shift timings (3:00 pm -12:00 am).