Senior Assosiate at Sutherland Global Services
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Sutherland Global Services - Associate - Customer Service - International Voice Process - Telecom Vertical (0-6 yrs)
Job Title : Associate
Vertical : Telecom(US-based international voice process-inbound calling)
Process Name : AT&T / Remitly
Communication : Good written & oral communication
Shift : Rotational shift(US Shift) & week off
Job Location : Airoli, Navi Mumbai
Interview process : Whatsapp Video call(HR round & Ops round)
DOJ : 20th April 2020(Initially work from home. post lockdown will have to start reporting to the office)
Job Description :
- Its inbound voice process into customer service profile & the job role involves as listed below
- Understanding the customer queries & providing them with the proper resolution for their queries
- Candidates should possess good listening skills.
- Handling customer queries
- Resolving customer issues
Qualification: Any graduate/undergraduate, fresher/experienced, can apply
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