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06/01 Sayali
HR Manager at Suryoday Small Finance Bank

Views:143 Applications:20 Rec. Actions:Recruiter Actions:0

Suryoday Small Finance - Customer Service Role (1-5 yrs)

Navi Mumbai Job Code: 307053

Customer Service Role - Call Centre Operations


Job description :


- Work with different business teams on customer service and customer experience journeys

- Answer calls/emails professionally to provide information about products and services

- Follow Up to ensure proper resolution are taken on Customer's requests

- Follow up with various departments for to resolved customer complaints

- Maintains customer records by updating account information/ on call notes

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Competencies and Skills Required :

- Ability to listen and active problem-solving skills

- Good interpersonal skills

- Ability to handle pressure

- Good communications skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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