HR Manager at Survey2Connect
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Survey2Connect - Executive - Customer Success (2-5 yrs)
Role Description :
This is a full-time hybrid role for a Customer Success Executive/Manager at XEBO.Ai. The role involves managing customer satisfaction, retention, support, and account management tasks. The position is based in Noida, with flexibility for some remote work.
Responsibilities :
- Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points.
- Develop strategic deployment plans for your portfolio of customers.
- Own the engagement and adoption strategy at all stages of the customer life cycle.
- Build business reviews with scorecards linked to the customer's business objectives and present these quarterly.
- Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews.
- Partner closely with sales to manage account strategy and ensure customer growth and retention.
- Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience.
- Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets.
Requirements :
- Proven relevant experience of more than 2 years
- Active problem solving and analytical skills
- Experience in client handling would be preferred
- Excellent MS Excel and PowerPoint skills
- Basic understanding of integrations
- Excellent interpersonal and communication skills
- Ability to perform under pressure in fast paced start-up environment
