Manager - HR at Support Direct (India) Pvt Ltd
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Support Direct - Manager - Communications & Social Media (2-5 yrs)
JOB PURPOSE :
This role is responsible for the development, design and maintenance of all internal and external communications channels and projects for the business
ACCOUNTABILITY :
- Sourcing and writing content for publication on websites for many different businesses within the company network (including news, blogs and thought-leadership articles)
- Managing and continually updating multiple social media channels - with bespoke content - to increase engagement and assist with online reputation management of the business
- Managing the daily requirements of the organisation's SEO strategy
- Assisting with the delivery of and ongoing adherence to the company communications strategy
- Maintaining, galvanising and liaising with a group of international contacts for content-gathering purposes
- Proofing all copy for use in printed publications and sales collateral, and on websites, apps, etc.
- Managing the internal staff e-newsletter and other internal communications projects
- Building relationships with staff and business partners alike in order to provide the best support for the business
- Monitor the communications strategy used by the business partners, offering support and solutions as required
- Providing communications support on ad-hoc projects
QUALIFICATION :
- Bachelor in Communication & Mass Media
JOB KNOWLEDGE, SKILLS & EXPERIENCE:
- Excellent written and spoken English
- Excellent understanding of English grammar
- Experience of and proficiency in managing multiple social media channels
- Experience of and proficiency in SEO-based content creation
- Experience writing across multiple channels, both on and offline
- Experience in news/content sourcing
- Strong project management skills - able to prioritise and juggle multiple tasks
- Knowledge of Editing, proofreading, layout & design
- Should have wide degree of creativity & latitude
- All-rounder in communication, with an excellent grasp of content creation/marketing for print and online channels for internal and external audiences.
- A strong writer with an excellent grasp of grammar and the ability to produce powerful content for a variety of channels and purposes
- A multi-tasker, who is skilled at and confident juggling multiple projects simultaneously, without compromising on quality or deadlines
- Ability to focus on new projects with little or no warning, and quickly grasp then deliver the requirements.
- A proficient writer
- Ability to manage, support and add creative input in regards to layout, artwork and design of all communications produced by the team
- A significant proportion of their work will require pro activity, so the successful person will also need to be a self-starter who can use their own initiative
KEY RELATIONSHIPS/ CUSTOMERS :
- Internal & External stakeholders
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