Sales & Customer Success Associate will serve as a single point of contact for our customers, deliver on committed service levels throughout order life cycle, Provide technical and product support, Establish effective customer support practices, to continuously improve customer satisfaction levels and business growth.

Key Responsibilities:

1. Take ownership at the transactional level, understand technicalities involved and effectively project manage throughout the order life cycle.

2. Liaise with Operations, Category Managers, Accounts and other internal teams as and when required.

3. Foster collaboration among cross-functional teams to ensure orders fulfillment as per SLA's committed to the customer.

4. Ensure seamless communication flow between customer and internal teams for smooth & timely processing of every customer RFQ.

5. Track & analyze RFQ conversion, follow up with customers to ensure high conversion rate.

6. Develop in-depth knowledge of the customers, products being sold and allied domain expertise to gain an excellent understanding of the customer ecosystem and improve service value to the customer.

7. Establish and nurture excellent customer relationships that promote retention and loyalty.

8. Consistently strive towards improving customer experience through initiatives, practices and processes.

9. Make customer location visits as and when necessary to understand their business needs.

10. Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution.

11. Track customer sales on monthly basis and follow up on monthly orders.

12. Collect and aggregate customer feedback to identify and improve upon areas of dissatisfaction.

13.Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution.

14. Drive business growth through greater advocacy and reference ability.

Preferred Skills & Competencies:

1. Troubleshooting capabilities.

2. Excellent oral and written communication skills.

3. Technical aptitude.

4. Customer orientation.

5. Data-driven with a commitment to the process.

6. Ability to drive / track consistent engagement process.

7. Ability to work in a fast-paced, entrepreneurial, results-oriented culture.

8. Extremely well organized and analytical with an ability to work well under pressure.

9. Strong team player and proactive individual contributor.

10. Ability to manage influence through persuasion, negotiation & consensus building.

11. Ability to manage issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines.

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