Responsibilities:

- Understand the customer's business strategy, risk management posture and apply the SW Customer Success methodology to lead them through all phases of the implementation journey.

- Build and drive customer advocacy through strong customer relationships.

- Act as the customer's primary point of contact and trusted advisor.

- Own and assume ultimate responsibility for the health of the account, including customer renewals, retention, and growth targets.

- a deep understanding of Supply Wisdom's product capabilities to drive conversations with customers and propose solutions.

- Create and review presentations and reports - both customer facing and internal - to ensure stakeholder alignment.

- Effectively identify and map full end-to-end client engagement and white space.

- Proactively analyze product usage, feature adoption, and customer behavior to identify opportunities and risks to customer health

- Drive product adoption and long-term usage and help customers achieve their objectives.

- Advocate internally for your customers by collecting and synthesizing product feedback and possible process improvements

- The metrics for this role would be based on renewals, nps score and adoption.

Renewal/Retention/Growth Targets - please ensure we are ready to discuss these and the numbers with the candidate.

You Have :

- 5+ years B2B customer support or account management experience, preferably in risk management, supply chain or vendor management, Procurement, Technology/SaaS solutions

- A strong background in building and maintaining relationships with key business clients

- In-depth knowledge of client relationship management strategies

- Superb interpersonal, communication, and collaboration skills

- Great problem-solving and analytical abilities

- Excellent organizational and time management skills

- Strong negotiation skills with a problem-solving attitude

- Hands on experience with CRM software and Account Management systems

- Good understanding of NPS model and use

Your Key Competencies:

- Maintaining assigned key accounts and providing ongoing client support

- Developing and implementing client relationship management strategies

- Communicating with key clients to monitor client expectations and satisfaction

- Establishing efficient communication channels and liaising between key clients and internal departments

- Recommending and implementing improvements to the management of key client relationships

- Handling client queries and finding innovative solutions for complex problems

- Monitoring sales performance metrics and facilitating timely interventions

Our Commitment to You:

At Supply Wisdom, we have three core values:

People First

Client Next

Better Place 360

- We believe our people come first. Empowering our people will enable them to bring tremendous value to our clients. Making the world a better place, not just for us but for those around us, is our way of expressing gratitude and encouraging richer lives.

- We offer a competitive salary and generous benefits. In addition, we offer a vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and backgrounds.

- If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you.
You can learn more at supplywisdom.com and on LinkedIn.

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