Recruiter at Ryte4u Solution
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Supervisor - Customer Support/Service (4-8 yrs)
Job Title : Supervisor, Support Services
Department : Support Services
Reports To : Director, Support Services
FLSA Classification : Exempt
Position Summary :
- The Supervisor of Support Services accomplishes department objectives by supervising staff and organizing and monitoring work processes. The incumbent maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities, and accomplishes staff job results by coaching, counseling, and disciplining employees.
Essential Duties and Responsibilities :
- Ensure professional and courteous customer support services
- Promote a productive and positive experience with customers to ensure high quality support
- Handle escalated customer service issues as needed
- Control costs by managing staffing levels, adjusting as volume dictates
- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
- Administer motivational programs including incentives and contests to drive performance
- Oversee the development and maintenance of training and document resources for the team
- Work across departments in support of the organization. First-Level Supervisor
- Manage the activities of team members
- Conduct interviews, hiring, and performance reviews
Education Requirements :
Education Level - Education Details Required Proffered : Bachelor's Degree X
Experience and Skills Requirements :
- 4 plus years of experience with at least one year of leadership responsibility
- Excellent communication and leadership, and relationship management skills
- Exhibits strong functional area expertise
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
