Team Lead - Digital Marketing

About Pro-Manage :

- Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others.

- Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Naturals, Caratlane, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, CADD Center.

- Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

- Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

- Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

- Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations :

- We are looking for a Team-lead to help a portion of the 65,000+ SMEs and Enterprise customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha.

Pro-Manage Enterprises & SME operations :

1) Manage & Lead the work on profile content of existing & new customers of Sulekha who want to enhance their presence in google, Bing and others as we add on

2) Deliver on KYC and 8 vectors of digital presence that include post, directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage

3) Work closely with social management teams to deliver customer value - besides working closely with customer

4) Drive the engagement with customers on Email, Phone call and WhatsApp to obtain content and optimize the Google listings & on other platforms.

5) Closely work with other teams including central design team, central keyword research team and marketing teams to deliver value

6) Actively seek to resolve any concerns while adhering to the processes and policies

7) Ensure company goals and objectives are being met by each employee and provide constructive feedback

8) Address customer concerns or queries in reference to products, services rendered or employee interactions

9) Delegate tasks & deadlines, set clear team/individual goals, motivate team members

10) Oversee day-to-day operation

11) Monitor team performance and report on metrics

12) Discover training needs and provide coaching

13) Listen to team members- feedback and resolve any issues or conflicts

14) Recognize high performance and reward accomplishments

15) Encourage creativity and risk-taking

16) Suggest and organize team building activities

Education, Professional and Personal Attributes :

- B.Tech/BE/B.Sc. graduation or post-graduation is preferred.

- Good knowledge of English, Hindi and 1 regional language (optional) to help with category expertise

- Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

- Experience in digital marketing

- Should possess an innate love of data and ability to see new patterns that impact business

- Positive, initiative driven and passionate about digital marketing

- Result oriented, entrepreneurial and self-motivated

- Ambitious and flexible

- Excellent communication, presentation, and leadership skills

- Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Organizational and time-management skills

- Decision-making skills

Other aspects :

- Reporting to Head of Promanage Ops

- Must be based out of Chennai with no travel involved

- All days of working in office no WFH envisaged as of now

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