Senior HR Executive at Sulekha.com
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Sulekha - Executive - Customer Support (1-2 yrs)
Responsibilities :
- Handle inbound and outbound calls to customers and clients maintaining high-quality services
- Identify the needs of customers, resolve issues and provide solutions within the timeframe
- Ensure you follow the customer service script provided by the company for uniformity
- Adhere to the company policies and the customer resolution process & steps
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets
- Maintain records of the conversations with the customer and analyze the data
- Record the customer queries and interactions with the internal CRM and maintain the accuracy of all data
Skills & Qualification :
- A bachelor's degree is preferred
- Prior experience with customer service and call centers in relevant job roles
- Good knowledge of CRM practices and systems
- Customer-oriented attitude with professionalism, strong call handling skills, and active listening
- Strong multitasking, time management, and target achieving skills
- Excellent communication skills with good command of the English language
Language Preferences:
- Multilingual language proficiency is especially in Hindi, Kannada, Telugu
Job Type: Full-time
Salary: - 200,000.00 - 360,000.00 per year
Benefits :
Health insurance
Schedule :
Day shift
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