- Our client focusses on enabling aspiring professionals to undertake career building programmes globally. Given team's background in education , we invest alongside our partners to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading and digital infrastructure).

Roles and Responsibilities :

- Ensuring team members are updated about the latest in the program through internal communication.

- Managing students, External Vendors and External clients

- Managing online offline Events for Student success team.

- Analyse performance of Team members on different program elements and propose interventions to improve lagging metrics

- Share weekly/Monthly reports with Stakeholders

- Lead and manage the Student Success team to ensure smooth Operation of Programs

- Manage day-to-day operations and own TATs for customer issue resolution.

- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards.

What We Are Looking For :

- 2+years of experience from tier 1 institute, preferably in a customer success or operation role in edtech or other fast paced industry.

- Managing operations of 20+ executives.

- Good Interpersonal and Communication Skills.

- Excellent organizational skills, verbal, and written communication skills

- Proven experience of leading a service driven support team operation through periods of significant growth or change.

- High customer centricity, to understand student expectations and support them to achieve their goals and Ensuring team achieve their Targets.

- Handling and fixing the issues occurring in escalations so that it is not repeating.

- Ability to create buy-in and drive multiple stakeholders.

- Ability to structure, design & execute processes.

Desired Skills and Experience :

- Customer Success, eLearning, Education Operations

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