- A role that offers a breadth of learning opportunities

- Fantastic work culture

- Attractive Salary & Benefits

Our client is an initiative to bring back The Joy of Learning to our education. We primarily aim at bringing the flavour of European languages such as French, German, Spanish & English to your neighbourhood, making lives happier and joyful through our various tailor made services. It all started with French language courses in Chennai.

We are the Best Foreign Language Institute in India and have spread this joyful learning experience to 5000+ students and professionals. We offer you the best language learning programs in town. We ensure that every individual we serve and every life we touch goes back with that sense of Joy

The Job :

Your Responsibilities will include :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximise usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate :

Skills Required :

- Must have at least 1 year experience within a Sales Operations / Support role, ideally within the Education industry.

- Experience covering Consumer and Professional Services is strong plus.

- Must possess excellent interpersonal as well as written and verbal communication skills.

- Must be highly goal driven and work well in fast paced environments

- Must be a self-starter and demonstrate a high level of resilience

- Must be a strong networker & relationship builder

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