HR Intern at Strongwill India Pvt Ltd
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Strongwill India - Manager - Sales (1-2 yrs)
Description :
- As a B2C Sales Manager, your primary responsibilities will revolve around effectively handling inbound inquiries and leveraging various communication channels for sales conversion.
Key Responsibilities :
Inbound Calls : Handle incoming calls from prospective customers, providing product information, addressing inquiries, and guiding them through the sales process.
Tech-Generated Inquiries : Manage inquiries generated through our website, chatbots, and other tech-based systems. Respond promptly and assist potential customers in their decision-making process.
WhatsApp API Calls : Utilize WhatsApp API for sales inquiries, ensuring timely and informative responses.
Product Knowledge : Develop a deep understanding of our products/services and stay updated on any new offerings or changes.
Sales Conversion : Engage with customers effectively, identifying their needs, and offering tailored solutions to convert inquiries into sales.
Customer Relationship : Build rapport with customers, fostering long-term relationships and customer loyalty.
Sales Reporting : Maintain accurate records of inbound inquiries, responses, and conversions. Provide regular reports on performance and trends
Qualifications :
1. Bachelor's degree.
2. 1-2 years of inbound sales experience, with a proven track record of successful conversions.
3. Customer-centric mindset with a passion for delivering exceptional service.
4. Proficiency in handling inbound/outbound calls and using communication tools like WhatsApp API.
5. Strong communication and interpersonal skills.
6. Tech-savvy and adaptable to new communication platforms and technologies.
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