Job Title: Strategic Account Manager

Company: Bacancy Technology

Location: Ahmedabad

Experience: 3+ years in strategic account management

Job Overview:

- As a Strategic Account Manager at Bacancy Technology, you will be responsible for nurturing and expanding relationships with key clients to drive business growth.

- You will collaborate with cross-functional teams to ensure client satisfaction, identify opportunities for upselling, and contribute to the overall success of Bacancy Technology.

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong, long-lasting relationships with key clients.

- Understand client needs and objectives, and proactively address their concerns.

- Serve as the main point of contact for clients, ensuring a high level of customer satisfaction.

Account Growth and Expansion:

- Identify and pursue opportunities for upselling and cross-selling Bacancy Technology's services.

- Develop account expansion strategies to increase revenue and profitability.

- Collaborate with the sales team to generate new business within existing accounts.

Strategic Planning:

- Develop and implement strategic account plans aligned with Bacancy Technology's business objectives.

- Analyze market trends and competitor activities to identify potential opportunities and challenges.

- Work with clients to understand their business goals and align Bacancy Technology's offerings accordingly.

Collaboration with Cross-functional Teams:

- Liaise with project managers, delivery teams, and other departments to ensure successful project delivery and client satisfaction.

- Coordinate with the marketing team to create targeted campaigns and promotional activities for strategic accounts.

Performance Monitoring and Reporting:

- Monitor key account metrics, such as customer satisfaction, revenue growth, and retention.

- Prepare regular reports for internal stakeholders on the status of strategic accounts.

Qualifications and Skills:

- Bachelor's degree in Business, Marketing, or a related field.

- Minimum of 3 years of experience in strategic account management within the technology industry.

- Excellent verbal and written communication skills.

- Ability to effectively communicate with both technical and non-technical stakeholders.

- Strong analytical and problem-solving skills.

- Ability to analyze data and market trends to make informed decisions

- Proven ability to work collaboratively with cross-functional teams

- Ability to adapt to a fast-paced and dynamic work environment