Company Name : STPL Global

Location: Andhrapradesh & Telangana Region

Job Type: Full Time.

Career Level: Executive/Manager

Experience Required : 0-3 Years

Preferred Education: any Bachelor Degree. 2012/2013/2014/2015&2016

Job Location : This is a remote position based out of Guntur, Visakhapatnam, Hyderabad, Rajmundry, Nalagonda, Tirupati, Nellore.

No.Of Positions : 14

Joining : Immediately

Salary : Negotiable

Customer Success Executives

Transforming Enterprise Solutions to Consumer Technology, SchoolTime is the first DIY SaaS application for educational institution management. Emphasised focus into easy user on boarding, data analytics, CRM, Communications makes this the only affordable solution with global potential. Identified among the top 100 #edtech Brands, SchoolTime is the only startup from India with a true Global Potential. More than 3000 institutions from 134 countries automate their operations using SchoolTime.

Summary

The Customer Success Executive is an entry-level position in and is responsible for ensuring the success of SchoolTime customers. The position will require the ability to thoroughly understand the internal and external customer business, functional and technical requirements and help the customer leverage the SchoolTime solution to achieve and continuously improve their targeted ROI and overall business objectives. The Customer Success Executive will bring SchoolTime's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers- business goals, driving greater business value and executive alignment between SchoolTime and the customer. This is a remote position based out of Guntur, Visakhapatnam, Hyderabad, Rajmundry, Nalagonda, Tirupati, Nellore.

RESPONSIBILITIES

The Customer Success Executive will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, product consumption strategy, risk identification and mitigation. The measured success criteria will be increased customer satisfaction, retention and expansion of the SchoolTime footprint. In addition to business process and change management skills needed for the role, the Customer Success Executive should possess application functional or IT expertise in combination with exceptional customer management experience. The Customer Success Executive needs to be able to work through any customer chaos and dis-organization as it occurs and shape it into programs that we sell them on and sell to them. The Customer Success Executive will also serve as an escalation point for issues that impact the customer's success and drive risk mitigation.

Some key responsibilities and objectives of the position include:

Ensure the assigned customers derive maximum value from their investment in SchoolTime, adopt and consume greater functionality and breadth of the solution, identify and internally communicate new SchoolTime sales opportunities, and collaborate with the account team members to ensure growth attainment and increased footprint.

Working within the SchoolTime Alliance Sales team, lead customer stakeholders towards identifying and realizing their business case by evangelizing the capabilities of SchoolTime.

Partner with the customer to establish a transformational business roadmap/blueprint to ensure achievement of business goals.

Effectively network an account from the executive-level down in order to achieve successful execution of the customer's strategy.

Develop a comprehensive understanding of the customer's industry business challenges and objectives to appropriately map SchoolTime capabilities and associated business benefits to address their needs.

Understand and present industry best practices and the evolution of SchoolTime product and platform functionality, courses and administrative services integral to the customer's success.

Play a fundamental part in helping the customers establish and manage their change management/governance programs.

Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan.

Support and drive the customer renewal process to ensure continuity and a successful renewal outcome.

Participate in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.

Work closely with the VP or Director of Alliance Sales Team to develop new Professional service offerings based on needs of the customer, industry, and market.

Provide the SchoolTime Product Management team with feedback to the improvement of existing products and the development of future products.

DESIRED SKILLS & EXPERIENCE:

BE/B.Com/MBA or comparable is required.

Capability as credible and effective executive advisor/coach, including change management (cultural, technical and business).

Executive-level communication and interpersonal skills.

Proven effectiveness at leading and facilitating executive meetings and workshops.

Ability to prioritize, multi-task, and perform effectively under pressure.

Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.

Preferred familiarity with the technologies used in cloud computing and SaaS solutions.

Preference of at least 1+ years of relevant experience in similar work environments, Freshers are also welcome.

Ability to travel at least 30-40% of time including overnight travel, depending on customer/SchoolTime requirements.

Must possess soft skills to align with SchoolTime culture including an entrepreneurial spirit, team player, self-motivated, optimistic outlook, and personally driven.

Ability to interface with other SchoolTime teams including Software Sales, Solution Engineering, Product Management, and Product Development.

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