Who we are :

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Why Work with Us :

- Get an opportunity to contribute to an exciting, forward-thinking, and fast-moving Start-Up.

- Shape-Up your career by working with young and supportive teams and peers!

- Innovation and Creativity are all that matters!

- Experience and understand the various aspects of the video marketing industry.

- Friendly Policies, good competitive salaries, team outings, and what not!

Job Description :

We're looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.

This role is a part of our Customer Success Team which is focused on providing the best product experience to all our StoryXpress customers. You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.

Key Roles & Responsibilities :

- Having a proactive customer support approach

- Testing product features as assigned

- Build & strengthen customer relationships

- Lead scoring and qualification

- Manage incoming chats, emails and handle appropriate follow-up calls and emails

- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

- Demonstrate the value of the platform to our customers every day by providing amazing -customer support

- Maintain existing customer success metrics and data as directed

Requirements :

- Excellence at Googling stuff and spoken English

- Ability to meet deadlines and decent depth of thought process

- Capable of operating without much supervision while still producing results

- Motivation to pursue customer success as a career

- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

- Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings. Shifts will be rotational.

Brownie Points :

- If You are great at video presentation and love engaging with customers through videos :)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.