About us:

StoreHippo is a SaaS-based mobile ready e-commerce platform for businesses of every size. Our feature-rich platform offers flexible, scalable and extremely customizable solutions for every budget. We also offer solutions for global businesses with features like a multi-seller marketplace, multilingual stores, IP based pricing and many more advanced features.

We have 2000+ clients spread across the globe. Times Internet, Oyo Bazar, Lee Cooper, Essilor & other brands are our respective clients whom we are providing our resources.

We have a respect for talent, passion and those who have an ability to learn. You'll do well here if you are passionate about quality and productivity and have a zeal to indulge ownership in your work.

What we are looking for:

- Understanding the flow of work from client interaction to communicate the requirement concisely to internal departments.

- Timely delivery of project with perfection and keeping quality assurance in mind.

- Be the Single point of contact (SPOC) to the clients

- Providing onboarding support to the clients include pre-sales queries about the product.

- Manage client relationship and deliver on current requirements.

- Upsell new opportunities by product promotion to clients

- Proactively address issues that are escalated from the customer or the sales team

- Ownership of resolution & escalation of client issues

- Define and document workflow processes, SOPs, SLA's, metrics & policies

- Serve as the point of escalation for issue resolution and queries

- Documenting product features.

- Proven experience in developing client relationships and providing outstanding customer service.

You must have:

- Excellent written and verbal communication skills

- Ability to keep clients happy while maintaining the brand's objectives.

- Problem solver who resolves issues amicably and

- Have experience of at least 1 year in handling SAAS based Technology or handling clients of IT services or IT Product based companies.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.