Company : KaBOOM

Location : Pune

Position Name : Store Manager - Play Zone

Job Responsibilities :

- Achievement of sales target.

- Proper Planning and briefing on daily basis (Points to be discussed - Sales Performance/ Customer Service).

- Maintaining Customer relationships and follow up with regular customers.

- Maintenance of visual Merchandising at the store.

- Hygiene and maintenance of the store.

- Preparation and submission of reports and feedback.

- Inventory Management.

- Control of pilferage at store.

- Market research and reports to management.

- Training and development of team.

- Maintaining Customer relationship.

- Management of the Birthday party.

Job Requirements :

- Proven experience of 1-2 years as a Store Manager or Assistant Store Manager or equivalent area.

- Prior experience with the organizations dealing with Kids Zone, Kids Play, Fun Zone, Toys Category or readiness to work in the same.

- Any Graduate/Post Graduate.

- Preferable from Pune and peripheral.

Key Result Areas :

1. Store Operations :

- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability. Responsible for day to day performance and operations on the store floor. Take a floor walk to ensure that display is arranged in appropriate way. Maintain outstanding store condition and visual merchandising standards. Handle store administration and supervise compliance with policies, procedures and SOP. Check store compliance with health and safety regulations. Coordinate with housekeeping and security staff for the same. Identify and analyze the sales and set the daily/monthly target accordingly. Set staff's schedules and breaks in shift. Responsible to do ad-hoc work as and when needed. Handle and maintain petty cash register and coordinate with accounts team regarding the same.

2. Stock maintenance/Inventory Management :

- Check the stock received in the store according to the raised invoice. Monitor inventory level and order new items accordingly. Follow up with the superior regarding same. Update stock data in WinBDS system. Identify non selling books and arrange display for the same. Manage stock to maximize sales potential.

3. Sales :

- Propose innovative ideas to increase sales in consideration with cluster manager. Split and allocate the sales target within the store staff. Identify and analyze sales on daily basis. Generate sales report on weekly basis. To check monthly sales target are achieved.

4. People Management :

- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives are met. Arrange activities based on team building and motivation for staff. Ensure high level of employee relationship, motivation engagement to drive results. Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis.

5. Events & Promotions :

- Develop and arrange promotional material and in-store displays. Ensure implementation of promotional plans and suggesting new and innovating promotion plan for the area of work. Follow up with marketing and B&M team regarding events and promotions.

6. Customer Service :

- Monitor daily operations at the store including customer experience, escalations, and people related responsibilities. Respond to customer complaints and concerns in a professional manner. Give training to the staff regarding customer service. To priorities customer retention to avoid customer churn. Ensure appropriate services is provided to the customers. Maintain an excellent level of customer service. Handle and resolve customer complaints.

About KaBOOM :

- KABOOM! Unites with communities to build kid-designed play spaces. Combined with our decades of experience in community engagement, our play spaces can spark joy and foster a sense of belonging for communities of colour - communities that disproportionally have less access to play where they learn and live.

Our Mission :

- We unite with communities to build kid-designed play spaces that can spark joy and foster a sense of belonging for the kids who are often denied opportunities to thrive.

Our mission : End play space inequity for good.

Our Impact :

- Since our founding over 25 years ago, we've built or improved 17,000+ play spaces, engaged more than 1.5 million community members and brought joy to over 11.5 million kids. As we look to the future, we'll continue our efforts to build collective action and community opportunity, spark hope, and enable kids to reach their full potential. And we promise that we won't stop until we put an end to play space inequity. For good.

For more information, please visit: https://kaboom.org/

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