Sales :

- Driving sales to achieve Monthly KPIs & Targets

- Allocate individual target to team members and ensuring deliverables

- Evaluate performance of team members and take corrective actions for improvement

- Driving Focus models, Flagships, and other focus areas on daily basis

- Ensuring contribution of 20-25% Xiaomi Series in overall Smartphones and 30% in >20k segment

- Ensuring more than 35% contribution in non-phones categories

- Ensuring 25% attachment of Mobile Screen Protect (Mobiles) & 70% for Extended warranty (TVs)

- Ensuring 40% of invoices with minimum 2 products (UPT)

- Ensuring minimum 15 units of Laptop per month from store

Operations and Hygiene :

- Daily audit of stocks to avoid pilferage and loss.

- Sharing Daily Sales Report, Stock Audit report and other required data etc to respective ROM on daily basis.

- Ensure sufficient stock is maintained in the store for all the SKUs to avoid sales loss

- SM needs to ensure all policies and procedures defined by the company are followed by all team members

- Avoid any malpractice in the store and ensure Audit guidelines are followed without any deviation

- Ensuring Store is maintained as per guidelines

- Opening and closing of store on timely basis

Team Management :

- Ensuring all team members are following the dress code and grooming policy inside the store

- Ensuring all team members are reporting to store on time and any leave is informed in advance to the respective ROM/HR

- Identify the potential of each of team member and train them accordingly for the next level

- Identify performance issues and highlight to ROM/HR for further course of action

- Ensure team spirit is in place to achieve the organization's common goals

CRM :

- Welcoming and engaging with the customer & giving demo of the products to the customer in a proper manner

- Addressing customer needs and Creating a good relationship base with the customers

- Communicating new launches and existing products with the customers

- Addressing customer grievances and resolving it in best possible way

Training :

- Need to ensure all staff and himself/herself get trained on all products on a timely basis

- Ensuring store staff are with proper soft skills and engaging with customers in a well manner

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