Recruitment Professional at New Way Staffing
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Store Manager - Retail Sales - Telecom (4-9 yrs)
Store Manager - Telecom Operator
Job Title: Store Manager
Reporting to : Zonal Owned Retail Manager
Function: Retail
Location : Pune
Purpose of the Job :
Located in the store, this role has direct responsibility for the successful running of the store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
Deliverables :
Store Operations & Audit / Compliance :
- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
Strategic Roll outs :
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion
Profitability :
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
People Development / Team Management :
- To ensure daily roistering & briefing to outsourced store staff
- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
- Ensure motivation & development of outsourced store staff
Customer Experience :
- Ensure adherence to CE guidelines
- Manage staff allocation based on demand at point in time
- Personally step in to handle demanding customers
- Provide suggestions for improvements in CE
Educational Level - Post graduate/MBA
Working Experience : 4-6 years- work experience. At least 2 years in a Retail Business operations role.
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