Urgent Store Manager

Budget - 32 K (28K In hand Max)

Required - 2yrs of working exp with Retail Sales

JOB DESCRIPTION-STORE MANAGER

Title - Store Manager

Reporting to - Area Operations Manager

Skip Level - City/Zonal Manager

Location - Bangalore

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers- eye powers.

About the Role :

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store

Responsibilities

Area - Activities expected to be performed by a Lenskart Store Manager

Customer focus :

- Driving Net Promoter Score

- Greeting customers when they enter store and coaching the team to do the same

- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority

- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

- Striving to have long lasting and fruitful relationships with each of our customers

- Driving sales vs. plan

- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

- Developing a culture of high sales performance expectations, i.e. Sales Leadership

- Motivating and inspiring the field team to drive for results

- Assessing field capability and establish performance priorities at group level

People development (Attrition Control) : 

- Assisting in recruiting and selecting high potential staff

- Providing effective on-the-job training and guidance to team members making use of company training modules

- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

- Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

- Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

- Monitoring cash reconciliation to ensure there is no mismatch of store funds

 - Ensuring availability of required merchandise and services

- Conducting stocktakes regularly

- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

- Performing the necessary quality checks for the new products

- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Please provide the below details along with an updated CV.

Total Experience :
Relevant Exp :
Current Organization Name :

CTC :
ECTC 
Current Location :

Pref Location : 
Official Notice Period / LWD :
Any offer in hand ?
:mention DOJ if any Offer :

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.