Key Responsibilities Areas.

- People/Team management and working towards delivering the required admission targets.

Profile Roles and Responsibilities include but not limited to :

- Recruit, Train, and Coach the Sales Team.

- Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance.

- Provide training, help, and second voice to the sales advisors to help them achieve their targets.

- Develop rebuttals for the evolving customer queries and train the team members on the same.

- Work with the Training Manager to ensure the success of trainees.

- Set goals and measure/audit performance of each team member

- Develop sales target for each of the team member and explain them the same with deadlines.

- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations.

- Conduct daily team hurdles to brief the team on the team and individual targets.

- Motivate team members to meet and exceed targets.

- Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager.

- Audit calls, emails to ensure productivity and 100% compliance to processes for each team member.

- Handling team of 10 to 15 counsellors and driving admissions for assigned Institutions.

- Mentoring & encouraging team to achieve admission targets.

- Providing daily ongoing performance coaching to enable team members to develop and perform.

- Set performance objectives for and with employees, conduct performance review, and provide performance feedback on a periodic basis.

- Shrinkage and attrition management.

- Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity for Department improvements

- Fully facilitates and leads small group meetings for employees.

- Encourage & motivate team to meet day-to-day admission/enrolmen targets without any impact to SLA.

- Quality audits- Working on corrective and action plans for the improvement of Team's quality scores.

Qualifications :

- Graduation is a must

Additional Information

7-to-10-year experience in handling and managing the counselling/admission/inside sales operations with a team size of 10 to 20 professionals. Candidate from Education/EdTech/E-learning/BPO domain is highly preferred.

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