Role: You will be responsible for onboarding of channel partners with whom contracts have been signed and manage existing relationships through effective key account management. Amongst internal stakeholders, you will work extensively with the product, sales, marketing and engineering teams to co-create and deliver value to the alliance partners.

Responsibilities:

- Initiate different product accounts on systems and end to end onboarding of partners.

- Responsible for coordinating with different team like but not limited to risk, sales, documentation etc. to get the accounts opened

- Expertly navigate the organization, across divisions, to deliver timely and accurate issue resolution which may include communication with senior stakeholders within Ops and the BU.

- Organizing and prioritizing account on-boarding for live trades

- Develop and enhance client relationships, by providing exceptional levels of client service.

- Participate in face-to-face meetings with key senior managers at our clients and BU

- Participate in projects and initiatives that will further advance the Onboarding strategic vision of providing value added services to our clients.

- Work with global counterparts and contribute to global initiatives or discussion relating to client projects or change initiatives

- Stakeholders reporting / meetings / communication

Requirements:

- 5+ years of experience in the financial industry within Operations roles: Client onboarding, Client relationship, Project Management and Program Management.

- Technical understanding of transaction lifecycle in International Trade, stocks and shares

- Proven experience with external institutional client communication and interaction

- Strong listening and verbal/written communications

- Strong analytical, numerical and interpersonal skills

- Prioritisation and time management skills

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