We are hiring for the subject role for a Leading provider of online matchmaking services.

Details below:

Role Review :

The Telesales Manager - BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Segregating and assigning leads across the executives

- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

- Constantly motivating executives driving them towards incentives and controlling attrition

- Identifying training needs and highlighting the same

Skills and Competencies:

- Strong Analytical skills

- Strong leadership and team handling skills

- High passion, service orientation and attention to detail

- High Emotional quotient, Persuasion Skills and Presentation skills

Education and Experience:

Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 10years experience in client / customer servicing (out of which a minimum experience of 2 years in Team Handling is required).

Preferred candidate:

a. Candidate with experience in similar industry / BPO / call center setup.

b. Should be aggressive in sales.

c. Should have handled large team, 10 to 15 team leaders with a telecaller base of 100+.

d. Should be good in analytics/ numbers and should have understanding of sales and have done sales.

e. Should be stable in career.

Note : Candidate with exposure in Indian Process in Outbound Calling with a domestic call centre preferred.

Interested Candidate can apply with their updated resume. Preferred Resume Format- Ms-Word

Contact: 07884091008

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