HR at Staqu Technologies
Views:135 Applications:35 Rec. Actions:Recruiter Actions:0
Staqu Technologies - Manager - Customer Success (1-2 yrs)
About the Company :
- Staqu Technologies is an award-winning AI research firm with 7 years of experience in providing AI-based plug n play video analytics solutions across the industries like Retail, Manufacturing, and Infrastructure. With its proprietary product JARVIS ( Joint AI Research for Video Instance and Streams), Staqu is revolutionizing safety, security, and operations using existing CCTV infrastructure and making the world safer and smarter.
- Staqu works with industry-leading technology partners to complement core technologies and provide customers with powerful and comprehensive video analytics solutions.
Responsibilities :
- Act as a single point of contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal), managing highly visible, and strategic enterprise accounts to ensure the highest levels of customer satisfaction
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Review the customer journey, identifying how it's supported, taking a approach in helping clients overcome issues and achieve goals
- Collaborate, solve problems, and/or strategize upcoming client meetings with team members.
- Prepare necessary documentation or visuals for the clients to demonstrate the performance of campaigns to identify areas of improvement
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Skills Required :
- Proven work experience of 1-2 years in Customer Success or Account Management relevant roles.
- Experience in communications, marketing, sales, or customer service will be an added advantage.
- Experience in delivering client-focused solutions.
- Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Excellent time and project management skills.
- Ability to prioritize and meet critical deadlines.
- Excellent listening, negotiation, and presentation abilities
What's on offer?
- Unlimited potential for career progression
- Industry-leading training and development throughout your career
- Market Leading CTC package plus Excellent Bonus Potential
Job Location : Gurgaon
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.