Company Profile :

- Staqu Technologies is an award-winning AI research company with experience in providing AI-based plug and play video analytics solutions across the industries like Retail, Manufacturing, and Infrastructure.

- With its proprietary product JARVIS ( Joint AI Research for Video Instance and Streams), Staqu is revolutionizing safety, security, and operations using existing CCTV infrastructure, and making the world safer and smarter. Staqu works with industry-leading technology partners to complement core technologies and provide customers with powerful and comprehensive video analytics solutions.

Desired Profile:

- Ability to drive organization wide improvement of customer experience

- 1-3 years of experience in the Saas Industry with a good understanding of various functions and departments including Development, Sales, Pre-Sales, Customer Relationship Management, Quality, etc

- Experience in managing client relationships across business sectors and able to interact with internal teams and customers across departments and Geographies.

- Has a good eye for sifting through data to identify problem areas as reported by customers. Can provide excellent summary information / insights.

- Ability to understand how customers interact with organizations at various touchpoints and identify improvement areas. Can develop detailed customer journeys using best in class templates.

- Excellent oral and written communication skills. Is able to present to and engage audiences over the web or in face-to-face meetings - be it internal stakeholders or key customer personnel.

Key Responsibilities :

- Evaluates customer pulse by going through all customer feedback, speaking to customers, and understanding the business environment.

- Usage of insights gained to help/guide various departments (Sales, Pre-Sales, Delivery, Product, etc.) to come up with customer experience improvements and initiatives required.

- Partner with the leadership team to develop and monitor a set of key metrics and KPIs for measuring and improving Customer Experience.

- Build and maintain cross-functional relationships with multiple stakeholders within Staqu to ensure close collaboration and working together.

- Follow up on action items and key initiatives across departments.

- Facilitate,, inspire as needed to ensure that there is good progress in all initiatives.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.