Human Resources at Stanza Living
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Stanza Living - Cluster Manager - Sales (4-8 yrs)
Hiring Female Cluster Manager For Delhi !
Work Location: Delhi
Designation: Cluster Manager
Joining: Immediate
Job Description:
- Cluster Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.
- Responsible for delivery & audits of services including food, housekeeping, security, laundry, transportation, internet, with respect to timeliness, quality, quantity, staff management and compliance
- Budget management - Own the P&L for all residences in the cluster and drive overall profitability by keeping a strong control over costs
- Customer satisfaction and complaint management
- Own NPS scores for the cluster and run projects to drive customer experience.
- Vendor Management
- Rent collection
- Implement new tools created by the Technology team and drive usage.
- Implement pilots in the cluster
Required Candidate profile
- Should be from the QSR/Retail background.
- Should have managed multiple outlets.
- Should be ready to travel within the city.
Interested candidates can share the resumes
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