StanPlus - Executive - Customer Service (1-2 yrs)
Job Responsibilities :
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Your areas of responsibilities would be :
- Determine requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in system or forwarding requests.
- Sell additional services by recognizing opportunities explaining the benefits of additional features.
- Maintain call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance organization reputation by accepting ownership for any existing and new requests
Desired Candidate Profile :
- Mandatory fluency in Telugu, Hindi & English
- 1-2 years exp in Customer Service Experience; preferably in voice or retail process
- Data Entry Skills
- Listening skills, Phone Skills, Verbal Communication
- Problem Solving, Multi-tasking
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
