Job Title:Call Centre Executive

Job Location: Hyderabad

Industry: Healthcare & transportation

About StanPlus:

StanPlus is a dynamic start-up based out of Hyderabad, operating in lifesaving emergency services. Our fleet of 180+ Ambulances provide 24/7 emergency and medical transportation support across Hyderabad. We have received Seed Funding and are expanding our business with a focus and heavy investment in technology and people.

Job Description:

Call Centre Executive:

Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Your areas of responsibilities would be:

- Determines requirements by working with customers.

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

- Maintains call center database by entering information.

- Keeps equipment operational by following established procedures; reporting malfunctions.

- Updates job knowledge by participating in educational opportunities.

- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Desired Candidate Profile:

- Customer Focus

- Customer Service

- Data Entry Skills

- Listening, Phone Skills, Verbal Communication

- Building Relationships

- People Skills

- Interpersonal Savvy, Problem Solving, Multi-tasking

CTC: 1.4 LPA

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