Human Resource Generalist at St Dvence
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St. Dvence - Executive - Customer Relationship (1-3 yrs)
ST. D'VENCE- is a quality-driven affordable-premium global skincare brand that specializes in developing unique and innovative products using ethically sourced global innovative ingredients that deliver visible results. We believe that every single individual deserves healthy skin and body. It is our mission to make high-quality beauty products available at everyday great prices.
Responsibilities :
- Answer customer care calls and resolve buyer queries.
- Create tickets on support software and close them timely.
- Calling up customers whose orders have been delayed in transit and keeping them informed.
- Extensively following up with courier companies and getting shipments delivered.
- Servicing customer queries over Email, Facebook, Instagram, and any other platform.
- Reconciling payments from Courier companies and issuing refunds if applicable.
- Following up with customers and asking them to complete their purchases.
- Calling up customers and asking them for their feedback and giving them feedback links.
- Calling up customers who have placed COD orders and confirming their order.
- Responding to negative customer comments online and managing reputation.
Skills Required : Patient Listener, Excellent Communication skills - Must know fluent English (Oral and written) and Hindi, Good Typing Speed, Problem Solving, Greatly confident.
Education Required :
- University/College degree is an asset.
- Familiarity with office software and phone applications.
Preference :
- Candidates from the E-commerce industry will be highly preferred
- Female candidates are preferred.
- This would be a work-from-office role.
Job Location: Mumbai Malad E (close to western express highway)
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