SSSemart - Manager - Customer Service (2-6 yrs)
SSSMart is an Ecommerce venture based out of Chennai. We are looking for Customer Service Manager with below Job Descriptions:
- Develop & Lead a team of 10 to 15 associates
- Responsible for the overall direction, coordination and evaluation of the team
- Responsible for Setting up end to end in house Customer Service process and give insights to management
- Develop and achieve performance goals and objectives in order to achieve customer promise expectations
- Voice of the Customer: Summarizing and providing critical analysis to top 3 customer issues to be improved
Basic Qualifications :
- Minumum 2-5 years- experience in Contact Center Operations (Customer Service for Ecommerce)
- Have Exposure to CRM software like Ameyo, Knowlarity & Ozonetel
- Strong oral (speaking, listening, interpretation) and written communication skills
- Able to work in an ambiguous, internet-speed environment
- Passion for ensuring a great customer experience with every case/contact
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
