Assistant Manager - Customer Relations

Job Description :

About the company :

- Azuro, a Square Yards subsidiary, is India's largest organized rental and property management platform, ensuring smoothest and fastest renting - out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solution that takes care of each granular detail throughout the Life cycle of renting, right from tenant search to move out.

Role we looking for :

Manager - Customer Relation (Property Management)

Roles and Responsibilities :

- Managing the team of supervisors to deliver on ground delivery

- Managing customer relations with clients

- Building a network of third party contractors for work in the properties

- Addressing maintenance issue raised by tenant and owners

- Scheduling Property Inspections and preparing reports on the property at various point in time

- Maintain and update databases of daily activities as per company standards

- Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

Key Performance Indicator for this role :

- Service Request score

- House inspection work score

- Paid rent payment bill score

- Owner app download score

- Tenant app download score

- App Engagement /Document upload

- Google rating score

- Move in / Move out Inspection score

Skills Required :

- Excellent communication skills written and verbal

- Problem solving skills

- CRM Skills

- Strong coordination skills

- MS office, Email and digital skills

Educational Qualification & Work Experience :

- A graduate from any discipline is preferred

- Experience in admin/facility management/contractor related work preferred

- Minimum 4 year total work experience in any field is mandatory

- Minimum 1 year Customer relationship experience is mandatory

- Real estate experience preferred

Positions to hire at location :

- Gurgaon

Compensation :

- CTC range 3.5LPA - 5LPA (exceptions considered for good candidates)

- Incentives based on performance

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