Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way

At Sprinklr, we have a large group of champions and advocates who love our products and vouch for us. We are currently in the journey of amplifying our existing community to onboard, engage contextually and provide a platform for networking and learning for customer facing professionals across the globe. The Community team will be part of the larger Customer Marketing organization, the vision of which is to engage meaningfully with customers, provide value and deliver delight.

What We- re Looking For:

We are seeking a talented Community Manager to identify, cultivate, and activate our community. The goal of our community management team is to provide value to our members, create superb customer experiences, and to spread the word about Social@Scale. Passion is a must, and we expect the Sprinklr Community Manager to have a passion for social media marketing and an enthusiasm for nurturing our community.

What You'll Do :

- Put together the strategy to onboard and engage with a section of the community basis persona/region/vertical etc.

- Analyze community insights and spot trends to inform content strategy

- Identifying and reporting KPIs and relevant metrics

- Providing weekly and monthly listening and engagement reports

- Foster community-to-community interaction, identify relevant and interesting resources to share with our community

- Create unique and personalized social content to drive community conversations

- Act as the voice of the Sprinklr brand and a bank of knowledge on the product

Who You Are & What Makes You Qualified:

- 6+ years in marketing research, social media, technology or communication (experience in working in a B2B SaaS community role preferred)

- Excellent skills in Microsoft Excel and PowerPoint

- Strong writing skills to create succinct and engaging social messaging

- Understanding of and experience managing popular social channels (Facebook, Twitter, LinkedIn, Google+, Pinterest, YouTube, Instagram)

- Previous experience building community programs, managing social groups and chats

- Previous experience managing some social customer service

- Works well with a team but can take full responsibility for their goals and outcomes

An - always-on- work ethic

- Image editing skills a strong plus

- Knowledge of SMMS industry a strong plus

- Believe It Is (An infectious condition of extreme belief that everything and anything is possible)

Why you'll love Sprinklr: We- re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we- re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

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