SportsCafe - Executive - Customer Service (0-3 yrs)
Job Description :
- Being responsible for a company's customer service success.
- Analyzing and make decisions based on customer care data.
- Making sure all customer care meets established standard.
- Creating detailed customer care protocol to be followed by all customer care staff.
- Analyzing customer data and communication to adjust customer care strategy.
- Training customer care staff on customer service protocol.
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