Associate - Talent Acquisition at SplashLearn
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SplashLearn - Senior Associate/Associate - Customer Success (2-10 yrs)
Senior/Associate - Customer Success
Gurugram, Haryana | Operations | Full time
Shift Timing : US Shift (9 hours shift between 7 pm to 8 am)
Working Days : 5.5 days with rotational off
Roles and Responsibilities :
- Answer and address chat with users promptly
- Respond to multiple inbound chats; gather and verify required information as appropriate
- Should be able to take customer care calls (inbound & outbound) with ease
- Communicate with new and existing users using the Internet and different software to give information and answer current courses, promotions, and new product offerings
- Resolve user query by determining the cause of the problem and working with others to offer a solution
- Handle subscription issues, trouble in services, product walk-through and advice the best solution as per the customer's requirement
- Answer and address emails promptly
Requirement :
- Minimum 2 years of working in customer service
- Must have experience in communicating with customers on phone, email, and chat
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat program and email
- Excellent listening and analytical skills
- Strong time management skills
- Must be able to deal with people at all levels within the Company effectively
- Ability to multitask and successfully operate in a fast-paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
