Manager Talent Acquisition at Splashlearn
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SplashLearn - Intern - Customer Support (0-2 yrs)
Role- Customer Support- Paid Interns (Email/Chat Support)
Shift - Night Shift only
Stipend - 20000 Rs Per Month (Including 10% TDS)
Internship Period - 6 Months
Job Location - Remote Work
Experience - Fresher
Excellent Written and Verbal Communication
Qualification - Graduate
Key Responsibilities:
- Respond to incoming chats from users promptly, demonstrating attentiveness and empathy.
- Address user inquiries and concerns focusing on quality over quantity, ensuring each interaction is thorough and helpful.
- Manage multiple inbound chats simultaneously, prioritizing tasks effectively.
- Gather and verify necessary information to provide accurate and personalized assistance to users.
- Address incoming emails in a timely manner, demonstrating professionalism and attention to detail.
- Provide comprehensive responses to user inquiries, offering solutions and assistance as needed.
- Utilize various internet-based platforms and software tools to communicate with new and existing users.
- Provide information on current courses, promotions, and new product offerings, delivering clear and concise - explanations.
- Diagnose user queries to identify root causes and collaborate with team members to develop effective solutions.
- Offer personalized advice and guidance to users experiencing subscription issues or service troubles, ensuring their needs are met promptly and efficiently.
