Role: Hub Manager

Location: Neelkanth Business Park, Mumbai

About Spinny:

Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.

About the Role

You will be responsible supporting customers in their car buying journey with Spinny at the retail hub. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching products and negotiating when necessary.

Ideal Candidate:

An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:

- Allocating slots for walk-ins and visits

- Managing the team of relationship managers at the hub

- Scheduling HTD

- Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed

- Managing the hub inventory

- Meeting and engaging with customers, showing them cars and conducting test drives

- Ensuring that any issues are resolved

Requirements:

- Relevant experience in B2C sales and operations

- At least 2 years of team handling

- 4-5 years of relevant experience

- Graduate degree

- Good verbal communication skills - English, Hindi and regional language

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