Role : Sales Consultant - Truebil

Location :

About Spinny and Truebil :

- Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers.

About the Role :

- You will be responsible for reaching out and supporting customers in their car buying journey with Spinny. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs.

Ideal Candidate :

- An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include :

- Building a relationship with the customer over call as the first point of contact from Spinny

- Engaging in active listening with callers, making recommendations for products or services that may enhance their journey

- Utilizing software, databases, scripts, and tools appropriately

- Understanding and striving to exceed call center metrics while providing excellent customer service

- Scheduling customer visits to retail hubs for the hub teams to take further

Requirements :

- 1+ years relevant work experience in call center/BPO/tele-sales

- Graduate degree

- Fluent verbal communication skills - English and regional language

- Demonstrated experience in customer service

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