We have and urgent opening for ORM Specialist with our esteemed client in South Ex-2 Location.

Our client is a digital marketing company headquartered in Singapore and now starting up in Delhi.

Job Description (ORM Expert) :

Responsible for coordinating with 3rd party review management site to remove wrong/defamatory reviews/feedback.

Resolve negative online feedback and turn them to either positive or neutral and thus help mitigating negative impact.

Responsible for creating a quality filled ORM plan for any customer/client.

Responsible for analyzing the clients reputation online before actual start of ORM work.

Work on building customer centric image across channels

Build relationship with bloggers or forums for building online PR.

Monitor trends in social media tools, trends and application.

Replying to queries and complaints on different platforms.

Day to day activities of tagging and response management are to be done efficiently.

Bucketing feedback from online users in the most effective way.

Generating reports and analyzing them

Responding to Customers Queries and Complaints

Perform real time tracking.

Manage work efficiently, generate ideas collaboratively with the team.

Manage and create content on a variety of complaints, queries or request.

Responsible for understanding the customer and draft a response accordingly.

Maintaining reports on a frequent basis.

Taking care of all deliveries of the client.

Package content for Client and Customer for Social Communication.

Content Sharing and Optimization on different URLs.

Requirements :

Excellent written and verbal communication skills.

Strong grammatical knowledge and keen attention to detail.

Must know to Remove / Repair / Hide negative comments / reviews on web.

Strong research skills.

Should have worked with paid services to remove or hide any comment.

Should be aware how to Resolve Customer feedback / complain

Deep knowledge of Social media analysis.

Must know developing Social strategies.

The ability to collect and analyze data volumes to derive the right insights.

Team worker as well as ability to work independently.

Excellent knowledge of social media platforms.

Must have achieved ORM for at least a single client.

A comprehensive grasp of social media communication and marketing.

Tracking developments in clients social media accounts.

Interested candidates can apply or send resume directly.

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