HR Consultant at Adept Global
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Specialist - Online Reputation Management (2-6 yrs)
Skills Required :
- Experience in working with online customer queries.
- Experience working as ORM Specialist.
- Knowledge of ORM/ Social Media Monitoring.
- Experience in response management on various digital platforms.
- Excellent Communication Skills - Oral, Written.
- Experience with customer handling techniques and writing responses.
- Strong Digital Marketing Skills.
- Excellent analytical and communication skills.
- Quick Learner and Self Motivated.
- Strong Prioritizing & Time Management Skills.
Responsibilities :
- Maintain brand image by answering customers queries and generate leads on all social media platforms.
- Actively monitor and review user comments, suggestions, feedback and complaints across social platforms and use the related Social listening tool.
- Promptly respond to our brand audiences within specified turn-around time thus making the user journey with our brand worthwhile.
- Analyse competitor's performance & provide suggestions to the brand for improvements.
- Formulation of online reputation management (ORM) strategies to build a lasting digital connection with consumers.
- Knowledge of ORM/ Social Media Monitoring Experience in response management on various digital platforms.
- Experience with customer handling techniques and writing responses.
- Excellent analytical and communication skills.
- Maintaining a database of leads received through responses and submitting them to the supporting team.
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