Customer Support Specialist

About Company :

Our engineers are certified and are the industry experts who provide the best resolution to all your digital world related needs and problems., you have the freedom to administer the changes to your existing system or develop the required software and applications for all your business related needs, that too through our industry leading engineers. Our ultimate objective is to provide our customers with exceptional quality end-to-end solutions and services, and help them boost the growth of their business in never before kind of manner.

Job Description :

- Candidate working with any kind of International Voice Based customer support/ Semi- Technical Support/Banking support/ Product support are the preferred ones.

- Candidates must possess Best-in- class

- Communication skills to provide premium level support to our valued Customers .

Benefits:

- Both side cab service.

- Medical Benefits

- Attractive Salary Package

- Incentives

Job Overview : 

- First point of contact for customer calling for support. Executive is expected to interact with customer to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting.

Core Skills :

- Excellent soft skills to build customer rapport an effectively controlled interaction

- Direct customer handling experience

- Excellent written& verbal communication in English.

- Good trying speed and ability to take notes while talking to customers

Job Responsibilities and Duties :

- Handle incoming calls and respond to customer's emails

- Provide product and service information to customers

- Research required information using available resources

- Follow up customer calls where necessary

- Ability to be analyze the problem for our customers

- Contributes in our effort to reduce complexity by generating new idea/solutions

- Validate entitlement for support

- Attain a problem description.

- Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.

- Qualification : Add new: graduate/under Graduate Graduate

- Working Days : 6 Days a Week ( to )

Job Nature : Full Time

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