Description :

- Experience managing content projects with stakeholders like engineers, writers, visual resources, localization, IT, and managers

- Experience in manual data management, content analysis, identifying trends, providing feedback, and suggesting improvements

- Superb organizational skills and a proven track record in managing projects in a transparent and well-documented manner

- Knowledge of managing content and users in a CMS and an understanding of how an organization manages content

- Highly skilled in the administrative experience of Adobe Experience Manager

- Experience writing requirements for content projects and tools

- Experience managing content in multiple languages

- Excellent verbal, written, and interpersonal skills

- Comfort presenting to wide audiences, from writers to upper management

- Ability to express ideas clearly, confidently, and diplomatically

Description :

- Identify, develop, and manage projects related to our knowledge base content, including working on task-oriented details of administration

- Propose plans and gain agreement with product owners, kbase managers and others on the approach

- Create and maintain a schedule for all initiatives, gently nudging others to complete tasks by the agreed deadlines

- Regularly document and communicate project status to our stakeholders

- Document our content processes and tools as needed, or work with others to document

- Complete administrative tasks for projects with tight deadlines

- Ensure content processes are cost-effective and maximize shared and re-usable resources

- Delegate content work to others, such as content vendors and writers

- Own and coordinate the technical administration of our CMS, managing user provisioning localizations, system workflows, and coordinating closely with our tools and QA team to successfully test and launch new content features

Education :

- MBA with a minimum of 2 years in Digital Operations Or Bachelors Degree with a minimum of 5 years in Digital Operations.

- Experience working with Acrolinx and Adobe Experience Manager is a huge plus

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