- SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time.

Company Website : http://www.solarsquare.in

Job description :

- Customer Success Executive plays a critical role in ensuring customer satisfaction and addressing escalated issues within a B2C domain.

- This role requires a high level of customer service skills, problem-solving abilities, and a strong understanding of the solar industry.

- The Escalation Manager will be responsible for managing and resolving complex customer complaints, coordinating with internal departments, and implementing strategies to prevent future escalations.

- The ideal candidate will have excellent communication skills, strong leadership qualities, and a passion for delivering exceptional customer experiences.

Expectations :

- The candidate should have excellent communication skills both written and verbal

3 -4 years in handling customer escalations

- Qualification : Any Graduate

- Bachelor's degree, related field experience in customer handling and customer escalation management.

- Exceptional problem-solving and conflict resolution skills, with the ability to remain calm under pressure.

- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.

- Strong organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

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